If you place an order via Phone, Fax, Email or Online, you automatically accept the terms in this Policy section.

Herbal Art reserves the right to adjust prices and policies at any time. If the website displays an incorrect price, we reserve the right to cancel your order and provide a refund or adjust to the current price. Due to world market costs, prices and styles are subject to change.

Herbal Art reserves the right to refuse or cancel any order at any time, for any reason. In such an occurrence, (ALL) monies will be fully refunded to the buyer, and product will be handled according to local laws and Herbal Art policy.

Our Privacy Policy is located in the footer link.

Retail (stock) products are “as seen” on our website, event, trade show, or (local) retail Studio location.

We do offer Custom Formulation development (to personalize your “own” product line), Private Label options, and Custom Fragrance development (to personalize “your” own specific fragrance). (Further information available at our “Home Page”…  www.herbalartonline.com: click the “Bulk/Private Label” link)

Our product disclaimer:

Herbal Art assumes no liability for misuse or abuse of any of its products. External use only. Our products are not designed to "cure" any "illness or ailments," rather only to "assist" and/or "relieve" problematic symptoms.

Ordering Guidelines & Shipping Policies:

You may place your order on-line (www.herbalartonline.com), e-mail: herbalart@comcast.net, or by phone at 1-317-418-8227.

Our manufacturing and distribution facilities are located in Fishers, IN.

International Shipping Options:

International Shipping is available upon request. Please contact: Brian Paffen (herbalart@comcast.net) with your inquiry. 

Shipping/In-Store Pick-Up:

Our default shipping agent is USPS (for both: Retail and Bulk purchases)

In all cases we pass on our heavily discounted rates to you. We do not operate our shipping department as a profit center. Alternative shipping methods are available upon request, however we take no responsibility for shipping that is arranged by our customers.

All retail rates are based on a “Flat Rate” and zipcode shipping basis regardless of shipping weight or dollar ($) amount. Shippings costs are detailed in the map above.  All retail customers receive “Free Shipping” for orders totaling over $100.00…and an “Extra” (3%) off your purchase! Refer to the “coupon code” logo, located on the “Home Page” of our website.

We reserve the right to change or adjust the shipping charges. If this occurs you will be contacted for approval before your order is processed.

Herbal Art takes no responsibility for any loss, damages, or delay (in shipping route) that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance. Should a customer decide to handle their own shipping arrangements we require that a WAIVER be signed. This ensures that we aren't held accountable for any shipping issues outside of our control.

Turn-Around & Shipping Time:

Every order that is placed with Herbal Art is "hand-crafted" at the time of your order.

The average production time for an order is (7-10) business days.  This does not include shipping (transit) time.

Exceptionally larger orders can take up to (3) weeks. Obviously, this does not include days we are closed, like weekends and holidays. During holiday seasons (September to December) expect an average of (10-14) business days to process orders.

Shelf Life:

All of our products have a shelf-life of approximately (12) months (please call to verify specific items). Please do not place "natural" products in direct sun, heat, or below freezing areas for use or storage.

Herbal Art reserves the right to adjust prices and policies at any time. If the website displays an incorrect price, we reserve the right to cancel your order and provide a refund or adjust to the current price. Due to world market costs, prices and styles are subject to change.

Herbal Art reserves the right to refuse or cancel any order at any time, for any reason. In such an occurrence, (ALL) monies will be fully refunded to the buyer, and product will be handled according to local laws and Herbal Art policy.

Return Policy:

There are no returns; except for replacement due to shipping damage. "Due to the nature of the personal body care business, it is not possible for us to offer refunds or exchanges.

 Note for “Natural & Organic Products”: Please order a sample(s) before purchasing. * Note that during seasonal temperature changes natural products can (sometimes) become thinner or thicker. We cannot replace your base if it is not the viscosity that you expected. While samples can give you a general idea of what a larger size will be like, sometimes there can be slight differences. Other issues that do not warrant a return are color or scent variations. Natural ingredients do vary from lot to lot and thus a finished product can have slight variations. If these variations are not acceptable to you, then you may want to consider chemical based products.Shelf-Life:

How to handle a return or damaged shipment:

Note: Do Not return anything to us without contacting us first. Please contact immediately if there are any problems (etc.) with your order.

Things do happen, whether it's human error in filling the order or damage in shipment, whatever the case, please inspect your shipment upon delivery.

You should immediately report any losses, shortages or damages to the delivery person. We do pack orders with very strong boxes, cushioned packaging, extra tape, and plastic bags but sometimes they (shipping companies) can still manage to destroy the box during transport.

We will reship once we receive a damage claim from the carrier, but only via the method that was originally requested on the original order.

Save damaged goods, cartons, and packaging materials until the claim is settled, or is otherwise instructed. Most of the time, we will require a picture of the damaged items (make sure the pictures are clear) to be e-mailed to us before any refunds or replacements are issued. Please contact us for instructions.

Note: Claims must be made within (3) days of received shipment.

Order Cancellations:

All of our handcrafted naturals are handmade to order. Once an order has been placed, you have a (24) hour time period to cancel your order, without penalty. After the (24) time period (starting from the date & time of purchase) no refunds or credits will be issued.  Orders cancelled after the (24) hour time-frame will be charged 25% of the total order balance!  No exceptions!

Since we do handcraft all of our naturals, this policy helps to keep pricing down and eliminates waste.

All cancellation requests must be emailed to: mailto:herbalart@comcast.net (in writing/NO verbal cancellations).

Loyalty Discounts:

Instructions: The provided coupon code can be applied during the checkout process. Only one coupon can be applied at a time and is not applicable with any other offer. Coupon will only be applied on minimum orders of $100.00 or more.

Coupon Details: Receive an “Extra” (3%) off of your order when you spend $100.00 or more!

Coupon Code: herbal04

Special Promotions:

From time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons. * Please ask for specials!



Payment Methods:

All orders must be paid in advance of shipping/pick-up/delivery (unless otherwise approved).

We accept Cash, Visa, Master Card, Business Check and Money Order. (No C.O.D.)

We do not offer "Net (30) Terms” to “Retail” customers.